Privacy Challenges in Personal Virtual Assistants

Abstract

This article presents the privacy challenges that exist in the use of personal virtual assistant devices.

For this purpose, a literature review was conducted using the following bibliographic databases: EBSCOhost and Google Scholar (Google Scholar).

It was found there are several risks in using devices with personal virtual assistants, which can be triggered for various reasons: from mechanical failures; software failures; cloud failures, namely in connecting the device to the Internet; lack of strong authentication and authorisation means; lack of knowledge and awareness of users to the dangers and lack of transparency of companies with their customers in the way their data and private information are handled and stored.

In terms of practical implications, it was important to identify what strategies, behaviours and attitudes need to be implemented to overcome the challenges identified by the authors throughout the document.